Contact and support
Tell us what you need help with.
Include your booking reference or registered business email when it is safe and relevant. Never send a password, PIN or OTP.
WashQ support will not ask you to share an email OTP, mobile OTP, password or six-digit PIN.
Useful details to include
- Your registered email or mobile number
- Booking or payment reference, if applicable
- A short description of what happened
- The approximate date and time of the issue
Grievance and privacy requests
Email support@washq.in with the subject “Grievance” or “Privacy request”. Include enough information to identify the affected account or transaction, but never include an OTP, PIN, password or complete payment credential. Where the Consumer Protection (E-Commerce) Rules apply, WashQ will acknowledge the complaint within 48 hours and seek to resolve it within one month.
If a grievance concerns workmanship, center pricing, staff conduct or an on-site service, the participating center remains responsible for the service and WashQ may route the complaint to that center while retaining platform-related responsibility.