Legal
Refund and cancellation policy
Refund decisions are based on the confirmed booking, payment, cancellation and service records.
Who provides the service
The selected vehicle-care center is responsible for the vehicle service, confirmed scope, workmanship, local pricing and center-specific cancellation terms. WashQ provides the booking and operational platform and supports platform, payment-record and escalation issues.
Booking cancellation
Before confirmation, review the center, service, final amount, scheduled time, pickup terms and cancellation disclosure. Cancellation availability and any charge depend on those confirmed terms, pickup status, work already performed and applicable law. A charge must not be imposed unless properly disclosed and lawfully applicable.
Refund requests
Refund requests can be submitted for eligible completed or cancelled bookings using the available account flow or support channel. Include the booking and payment reference. A request status is not approval; the decision and reason should be recorded against the booking.
Refundable amount
An approved refund cannot exceed the remaining refundable balance for the booking and payment after prior refunds, used benefits and applicable charges.
Processing
Approved online-payment refunds are initiated through an available supported method, normally to the original payment source where supported. Bank, card, UPI or payment-provider processing time may vary after initiation. WashQ will provide the available refund reference when generated.
Cash and wallet records
Cash or wallet-related adjustments follow the verified booking, center and ledger records. A displayed request status is not confirmation that funds have settled.
Chargebacks and duplicate payments
Report a suspected duplicate or unauthorised payment promptly and do not submit repeated payment attempts while a transaction is pending. A bank or payment-provider dispute may follow separate rules; keep the booking and payment references available.
Statutory rights and help
This policy does not restrict remedies available under applicable Indian consumer law. Contact WashQ support if a confirmed refund does not appear after the payment provider’s normal processing period or if the center does not address a service complaint.