Legal
Terms of service
These terms govern access to WashQ’s customer and partner applications, websites and related services.
1. Eligibility, authority and accounts
You must be legally capable of entering the relevant agreement. A person registering a business confirms that they are its owner or authorised representative. You must provide accurate information, secure your device and credentials, and use only assigned roles and permissions. OTPs, passwords and PINs must not be shared.
2. WashQ’s platform role
WashQ provides discovery, booking, workflow, POS and business-operation technology. Unless a checkout expressly states otherwise, the selected vehicle-care center—not WashQ—is the provider of the vehicle service and remains responsible for workmanship, staff, facilities, safety, availability, service pricing, local licences, customer care and applicable taxes.
3. Bookings and service information
Service descriptions, availability, duration, pickup or delivery, warranty, offers and displayed prices can vary by center, vehicle and confirmed scope. Review the center, service inclusions, taxes, cancellation terms and final amount before confirming. A booking request is not acceptance until the platform shows confirmation.
4. Partner plans and trial
The partner trial starts when the first shop is created and ends after 7 days or 50 confirmed bookings, whichever comes first. Partner plans are annual, billed upfront and applied per shop location. Current price, taxes, limits, included features, term and any recurring mandate must be shown before payment authorisation. Operational access may pause when a trial or paid term expires; expiry does not itself delete existing records.
5. Payments and payment providers
Online payments are processed through supported payment providers. WashQ does not ask users to send complete card, bank, UPI PIN or payment credentials to support. A displayed initiation or pending status is not proof of successful capture or settlement. Provider, bank and network rules may also apply.
6. Cancellations, refunds and disputes
Customer-booking and partner-subscription cancellations follow the policy linked at checkout and the relevant records. Refund eligibility depends on the confirmed scope, service progress, used benefits, prior refunds and applicable law. Statutory consumer rights are not excluded.
7. Partner POS, invoices and tax records
Partners control the accuracy of their catalog, prices, discounts, GSTIN, place of supply, tax rate, invoice issuer, receipt information, cash drawer and accounting entries. WashQ reports and GST summaries are operational aids and are not tax, accounting or legal advice. A partner must obtain professional advice and issue legally compliant invoices or bills where required.
8. Data, permissions and customer authority
Partners may access customer and vehicle information only for authorised service, support, safety, accounting and lawful business purposes. QR linking, photographs, location, marketing contact and sharing with employees require the relevant authority or permission. Partners must not export, sell, scrape or reuse platform data for unrelated purposes.
9. Acceptable use
You may not impersonate another person, bypass access controls, misuse personal data, manipulate bookings or financial records, upload unlawful or harmful material, interfere with platform operation, reverse engineer protected components, or use WashQ for fraud or unlawful activity.
10. Intellectual property and licence
WashQ grants a limited, revocable, non-transferable right to use the platform for its intended purpose during authorised access. WashQ software, branding and platform content remain protected. Users retain responsibility for content they submit and permit WashQ and its processors to host and process it to operate the service.
11. Suspension, termination and export
Access may be limited or suspended for expiry, non-payment, security risk, unlawful activity, material breach or protection of users and systems. Where reasonably available and lawful, notice or a corrective step will be provided. Partners should export required business records before access ends; legally required financial, security and audit records may be retained.
12. Availability and third-party services
Maintenance, connectivity, app stores, maps, messaging, cloud hosting and payment providers can affect availability. WashQ does not promise uninterrupted or error-free operation, but this does not limit obligations that cannot lawfully be excluded.
13. Liability
Each party remains responsible for loss caused by its fraud, wilful misconduct, negligence, legal non-compliance or breach. Nothing in these terms excludes liability or remedies that cannot be excluded under applicable Indian law. No clause transfers a center’s vehicle-service responsibility to WashQ merely because the platform records the booking or payment.
14. Governing law, changes and severability
These terms are governed by Indian law. Disputes remain subject to competent courts and statutory consumer forums as applicable. If one provision is unenforceable, the remainder continues. Material changes will be published with a revised effective date and, where required, fresh notice or consent.
15. Contact and grievances
Questions, legal notices and grievances can be sent to support@washq.in. Do not include passwords, OTPs, PINs or complete payment credentials.