Frequently asked questions
Quick answers before you begin.
For account-specific help, contact support using the email address registered with WashQ.
How do I book a vehicle wash?
Choose Quick Booking, sign in or create your verified account, add the vehicle, select an available center and service, and confirm the offered slot.
Are the landing-page prices final?
No. They are starting-price guides. The selected center confirms service inclusions, taxes, pickup availability, timing and final price before payment.
How can I follow an active booking?
Sign in to the customer account used for the booking. The booking record shows confirmed status updates, payment records and available support actions.
What should I do if payment status is unclear?
Do not repeat the payment immediately. Refresh the booking or payment record first. If the status remains unclear, contact support with the booking reference.
How do refunds work?
Eligible refund requests are reviewed against the booking, payment and cancellation records. Approved amounts cannot exceed the remaining refundable balance.
Who can create a partner account?
A business owner or authorised representative can start partner registration. Employees should use the role and access provided by their center.
Is there a partner trial?
Eligible new partners can use WashQ until 7 days or 50 confirmed bookings, whichever comes first, without a plan charge. The trial starts when the first shop is created; a paid plan is required to continue operational access after it ends.