Partner policy
Partner subscription cancellation
This policy applies to paid WashQ plans purchased by vehicle-care businesses.
Free trial
Eligible new partners can use WashQ until 7 days or 50 confirmed bookings, whichever comes first, without a plan charge. The trial starts when the first shop is created. A paid plan is required to continue operational access after the trial ends.
Activation and recurring mandates
Before payment, checkout must show the selected plan, shop location, term, total price, applicable taxes and whether the payment is one-time or authorises a recurring mandate. A recurring debit may occur only under the mandate accepted through the payment provider and remains subject to provider, bank and applicable RBI requirements.
Cancellation
An authorised owner can request cancellation through available billing controls or partner support. Cancellation must not be made unnecessarily difficult. When completed before the applicable renewal cut-off, it prevents the next WashQ renewal request; cancellation does not reverse a charge already validly processed.
Current plan access
Unless otherwise confirmed, cancellation does not erase operational records and access continues only for the remaining paid or trial period.
Charges, failed renewals and refunds
Partner plan fees already charged are not automatically refundable. Any exception is reviewed against activation, usage, duplicate payment, material service unavailability and applicable law. A failed or reversed renewal does not activate a paid term; verify provider status before retrying.
Data after cancellation
Export important business records before access ends. Some financial, audit, support and compliance records may be retained as required.
Tax documents
Where legally applicable, WashQ will issue the subscription invoice or receipt using the business and tax information recorded for the purchaser. The partner is responsible for providing accurate legal name, address, GSTIN and place-of-supply information before issue.
Support and disputes
Send subscription cancellation, mandate or billing requests from the registered owner email to support@washq.in. Include the shop and payment reference but never include complete payment credentials, an OTP or UPI PIN.